The third edition of Critical Conversations in Healthcare feature do’s and don’ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised third edition will show you how to: Communicate mindfully Interpret body language Develop a growth mind-set Work with frustrated families, angry physicians, and uncooperative colleagues Deal with gossip, harassment, and other tough topics Successfully address workloads, management styles, and other tricky subjects Improve the patient experience Overcome conversation traps
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