Incident management in the digital age presents crisis managers with an array of challenges. Although the fundamentals of what it takes to manage a crisis are still much the same as they were a decade ago, the way crisis management teams collaborate, communicate and resolve crises has changed significantly. Author Jim Truscott infused the second edition of his book (the first edition is "Dancing with the Tiger, The Art of Business Crisis Leadership") with a special focus on the way teams manage crises in the digital age. From information management to crisis plan creation, Jim covers all the essential elements of the crisis management life cycle that executives, directors and officers of organizations need to know to quickly resolve emergency situations.
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